Metrics

We use metrics to measure how things are performing. Find out what they are, what they mean and how we use them.

Units: Reservation (Exc 1-Click)

The volume of Units placed as a standard reservation (i.e. not 1-Click). The Unit volume is pre collection, meaning there is no adjustment made to remove any reservations which are not collected. Which reports can I use Unit metrics with? In the Key Metrics report for an overall view. Against any Products report – this […]

Units: 1-Click Reservation

The volume of Units placed as a 1-Click reservation. The Unit volume is pre collection, meaning there is no adjustment made to remove any reservations which are not collected, although the figure is adjusted for the volume of 1-Click Units that are cancelled. 1-Click reservations allow customers to reserve products directly from the Product Page, […]

Units: Prepay / Fast Track Collection

The volume of Units placed for Fast Track Collection. ‘Prepay’ is included in the metric title as this is what Fast Track Collection was originally known as. If a customer does not collect their Fast Track Collection order within 7 days it is automatically refunded. Again, the Unit volume is pre-collection and no adjustment is […]

Units: Reservation

A calculated metric which sums Units placed via standard reservation and Units placed through 1-Click reservation, minus any cancelled 1-Click Units. The Unit volume is pre collection, meaning there is no adjustment made to remove any reservations which are not collected, although the figure is adjusted for the volume of 1-click reservation Units that are […]

Units: Home Delivery

The volume of product Units placed for home delivery. Unfortunately we cannot currently differentiate between different home delivery transactions such as 1-man, 2-man, Fast Track and Supplier Direct Fulfilment so this is only available at a total level. Which reports can I use Unit metrics with? In the Key Metrics report for an overall view. […]

Units: Total

A calculated metric which sums all the individual Unit metrics for the different fulfilment types. This is the metric used for overall Unit volumes, the calculation is as below; Units: Total = ((Units: Home Delivery + Units: Prepay / Fast Track Collection + Units: Reservation (Exc 1-Click) + Units: 1-Click Reservation) – Units: 1-Click cancellation)) […]

Orders: Reservation (Exc 1-Click)

The volume of Orders placed as a standard reservation (i.e. not 1-Click). The Order volume is pre collection, meaning there is no adjustment made to remove any reservations which are not collected. Which reports can I use Orders metrics with? In the Key Metrics report for an overall view. Against any Products report – this […]

Orders: 1-Click Reservation

The volume of Orders placed as a 1-Click reservation. The Order volume is pre collection, meaning there is no adjustment made to remove any reservations which are not collected, although the figure is adjusted for the volume of 1-Click reservations that are cancelled. 1-Click reservations allow customers to reserve products directly from the Product Page, […]

Orders: Prepay / Fast Track Collection

The volume of Orders placed for Fast Track Collection. ‘Prepay’ is included in the metric title as this is what Fast Track Collection was originally known as. If a customer does not collect their Fast Track Collection Order after 7 days it is automatically refunded. Again, the Order volume is pre-collection and no adjustment is […]

Orders: Reservation

A calculated metric which sums Orders placed via standard reservation and Orders placed through 1-Click reservation, minus any cancelled 1-Click Orders. The Order volume is pre collection, meaning there is no adjustment made to remove any reservations which are not collected, although the figure is adjusted for the volume of 1-click reservations that are cancelled. […]