Bazaarvoice is our strategic partner who provide the platform for reviews, Q&A and other customer generated content. It’s owned by the Product Reviews Team – please contact them if you would like a login or any training.

The Bazaarvoice console also has many analytics capabilities which allow you to see customer sentiment by brand, category or individual product. Other areas like wordclouds give you an insight into common themes for products, which may help identify issues and where there’s a lack of product information, for example.

Read about the Bazaarvoice product here.